All topics / Administrative Services / Office of Technology and Innovation
Services OTI provides
Deliver City IT services including hardware, software, and technical support — Provide quality service delivery and performance monitoring for OTI-managed systems.
The number of services OTI provides jumped from 352 in FY22 to 531 in FY23 because the agency was formed by consolidating several previously separate city technology offices (including the old Department of Information Technology and Telecommunications) into one organization, which by itself expanded the count of centrally offered IT services. Growth since then reflects OTI continuing to add new offerings.
Researched July 16, 2026 — OTI, Fiscal 2023 Mayor's Management Report, OTI, Fiscal 2024 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 352 provides |
| FY23 | 531 provides |
| FY24 | 534 provides |
| FY25 | 600 provides |
| FY26 (YTD) | 619 provides |
| FY26 (projected) | ~825 provides |
Why this is tracked
OTI (formerly DoITT) provides the shared technology backbone that City agencies rely on to do their jobs, including hardware, software, networks, and technical support. The department is probably best known publicly for running 311, the City's non-emergency citizen hotline established in 2003, which depends on the same kind of IT infrastructure and support that OTI maintains citywide.
Wikipedia - New York City Office of Technology and Innovation
Source: Customer Service — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: Number of services OTI provides to internal and external Agency customers as of the close of the reporting period.