Meet the Agencies

response time to life-threatening medical emergencies by ambulances and fire companies

Goal 6:00 · Actual 8:58

response time to structural fires

Goal 4:14 · Actual 4:39

Completed inspections performed by civilian fire prevention personnel

Goal 161K · Actual 205.3K

Tabletop exercises

Goal 31 · Actual 22

Full-scale and functional exercises/drills

Goal 14 · Actual 18

Participants at emergency preparedness education sessions

Goal 25K · Actual 27.7K

Participants at instructor-led emergency management training sessions

Goal 1K · Actual 1.6K

time from incident to issuing of Notify NYC message

Goal 7:00 · Actual 6:34

Population as percent of capacity

Goal 96% · Actual 92%

Individuals in custody participating in programs, services, and activities

Goal 10% · Actual 15.1%

monthly violation rate for juvenile probationers

Goal 3% · Actual 1.4%

Adult probationers arrested citywide as a percentage of the NYPD arrest report

Goal 2.6% · Actual 2.4%

time to complete a full investigation

Goal 420 · Actual 430

Full investigations as a percentage of total cases closed

Goal 40% · Actual 33%

Mediation satisfaction rate

Goal 94% · Actual 81%

mediation case completion time

Goal 120 · Actual 68

Closed allegations with findings on the merits

Goal 55% · Actual 77%

time to complete a substantiated investigation

Goal 480 · Actual 472

Cases pending in State court

Goal 23.7K · Actual 38.4K

Juveniles successfully referred to a diversion program with no new delinquency referral within one year

Goal 75% · Actual 73%

Win rate on affirmative motions

Goal 78% · Actual 78%

Families entitled to a support order that get a support order

Goal 65% · Actual 72%

Cases pending in federal court

Goal 1.2K · Actual 707

time to complete an investigation

Goal 180 · Actual 331

Corruption prevention and whistleblower lectures conducted

Goal 100 · Actual 120

time to complete a background investigation

Goal 180 · Actual 131

OATH Trials Division facts and conclusions adopted by agencies

Goal 96% · Actual 95%

Special education cases closed within regulatory timeframe

Goal 90% · Actual 72.7%

time from appointment to OATH Special Education Hearing Officer to case closure

Goal 105 · Actual 118.7

time to approve public wholesale market applications — New

Goal 150 · Actual 268

time to approve waste hauling applications — New

Goal 150 · Actual 234

time to approve waste hauling applications — Renewal

Goal 210 · Actual 283

time to approve public wholesale market applications — Renewal

Goal 210 · Actual 205

Refuse tons per truck-shift

Goal 10.7 · Actual 9.9

Recycling tons per truck-shift

Goal 6.2 · Actual 5.1

Trucks dumped on shift

Goal 45.6% · Actual 41.5%

DSNY-collected diversion rate

Goal 23% · Actual 18.5%

Lots cleaned citywide

Goal 3.2K · Actual 101

DSNY-collected recycled tons

Goal 848.6 · Actual 669.3

Tons of refuse disposed

Goal 3.2M · Actual 2.3M

Vacant lot cleaning requests

Goal 2.5K · Actual 2.7K

Acceptable by feature small parks, large parks & greenstreets — Safety surface

Goal 95% · Actual 92%

Public restrooms in service

Goal 95% · Actual 94%

Spray showers in service

Goal 95% · Actual 94%

Street trees pruned — Block program

Goal 65K · Actual 64.7K

Citywide acceptability rating for the overall condition of small parks and playgrounds, large parks & greenstreets

Goal 85% · Actual 87%

Citywide acceptability rating for the cleanliness of small parks and playgrounds, large parks & greenstreets

Goal 90% · Actual 93%

Acceptable by feature small parks, large parks & greenstreets — Play equipment

Goal 95% · Actual 95%

Drinking fountains in service

Goal 95% · Actual 97%

Capital projects completed on time or early

Goal 80% · Actual 82%

Recreation centers rated acceptable for cleanliness

Goal 95% · Actual 100%

Recreation centers rated acceptable for overall condition

Goal 85% · Actual 89%

days to issue final Cultural Development Fund payments

Goal 5 · Actual 10

days to issue initial Cultural Development Fund payments after complying with all City requirements

Goal 7 · Actual 10

Materials for the Arts transactions

Goal 5.3K · Actual 11.4K

Capital projects planned that were initiated

Goal 66% · Actual 84%

days to close mediations

Goal 28 · Actual 35

processing time

Goal 4 · Actual 2

Licensing Center wait time

Goal 15 · Actual 5

wait time

Goal 0:30 · Actual 0:37

Calls answered within 30 seconds

Goal 80% · Actual 78%

wait time at Long Island City facility

Goal 0:25 · Actual 0:28

days to close a TLC driver complaint

Goal 50 · Actual 13.6

time to conduct a safety and emissions inspection of a medallion taxi

Goal 1:00 · Actual 0:23

Medallion taxi safety and emissions failure rate – Initial inspection

Goal 45% · Actual 29.9%

For-hire vehicles safety and emissions failure rate – Initial inspection

Goal 45% · Actual 25.2%

time to conduct a safety and emissions inspection of a for-hire vehicle

Goal 1:00 · Actual 0:18

time to conduct a safety and emissions inspection of a boro taxi

Goal 1:00 · Actual 0:22

Boro taxi safety and emissions failure rate — Initial inspection

Goal 45% · Actual 40.6%

Accessible dispatch trips fulfilled as a percent of requested trips

Goal 84% · Actual 88%

Children in public schools who are in compliance with required immunizations

Goal 99% · Actual 97.7%

Asthma-related emergency department visits among children ages 5-17

Goal 133.1 · Actual 143.7

HPV vaccine series completion

Goal 53% · Actual 43%

Pregnancy-associated mortality ratio for Black women and birthing people

Goal 99.1 · Actual 127.3

Children ages 24-35 months with up-to-date immunizations

Goal 70% · Actual 64.5%

response time for birth certificates by mail/online/in person

Goal 3 · Actual 2.8

response time for death certificates by mail/online/in person

Goal 3 · Actual 1.5

Units of supportive housing available to people with or at risk for developing serious mental health and substance use disorders

Goal 12.5K · Actual 12.8K

Infant mortality rate

Goal 4.1 · Actual 3.9

time to complete autopsy reports

Goal 90 · Actual 109

time to complete DNA homicide cases from evidence submission to report

Goal 90 · Actual 98

time to complete DNA sexual assault cases from evidence submission to report

Goal 90 · Actual 95

time to complete toxicology cases

Goal 90 · Actual 40

time to certify death certificates after initial receipt of decedents' remains

Goal 72:00 · Actual 14:51

DNA property crime cases that are completed on-time for trial

Goal 100% · Actual 100%

Eligible women receiving a mammogram screening

Goal 80% · Actual 72.7%

Net days of revenue for accounts receivable

Goal 25 · Actual 26.7

HIV patients retained in care

Goal 85% · Actual 87.4%

Post-acute care satisfaction rate

Goal 86.3% · Actual 89%

Cash assistance family cases participating in work or work-related activities per federal guidelines

Goal 34% · Actual 14%

HRA clients who obtained employment, and maintained employment or did not return to CA for 180 days

Goal 80% · Actual 79.7%

Supplemental Nutrition Assistance Program — Application timeliness rate

Goal 95% · Actual 86.5%

Cash Assistance — Application timeliness rate

Goal 95% · Actual 67.5%

Adults receiving preventive services who did not enter the shelter system

Goal 85% · Actual 92.9%

Adult Protective Services — Cases referred that are visited within three working days

Goal 85% · Actual 96.3%

Serious personal care complaints resolved in 24 hours

Goal 100% · Actual 100%

Adult families receiving preventive services who did not enter the shelter system

Goal 85% · Actual 97%

Families with children receiving preventive services who did not enter the shelter system

Goal 85% · Actual 95.5%

Abuse and/or neglect reports responded to within 24 hours of receipt from the State Central Register

Goal 100% · Actual 92.8%

Children entering foster care who are placed with relatives

Goal 50% · Actual 35.9%

Children who re-enter foster care within a year of discharge to a family

Goal 6% · Actual 8.8%

Families entering child welfare prevention services

Goal 8.5K · Actual 6K

Children placed in foster care in their community

Goal 36% · Actual 32%

Children discharged to permanency within a year of placement

Goal 35% · Actual 29.2%

Children in care 12–23 months discharged to permanency

Goal 27% · Actual 24.2%

Children in care 24 or more months discharged to permanency

Goal 27% · Actual 25.6%

child protective specialist caseload

Goal 12 · Actual 6.4

Youth-on-youth assaults and altercations with injury rate in detention

Goal 0.3 · Actual 0.2

Youth-on-staff assaults and altercations with injury rate in detention

Goal 0.2 · Actual 0.1

Abscond rate in non-secure detention

Goal 0.1 · Actual 0.1

Residents seen within 24 hours of sick call report

Goal 100% · Actual 100%

Children in substantiated investigations with repeat substantiated investigations within a year

Goal 14% · Actual 13%

Moves in foster care per 1,000 care days

Goal 1.4 · Actual 1.4

Children maltreated during family foster care placement per 100,000 care days

Goal 5 · Actual 3.3

Single adults who exited to permanent housing and returned to the city's shelter system within one year

Goal 20% · Actual 6.4%

Adult families who exited to permanent housing and returned to the city's shelter system within one year

Goal 12.5% · Actual 1.9%

Families with children who exited to permanent housing and returned to the city's shelter system within one year

Goal 12.5% · Actual 3.2%

Home Care hours

Goal 1.4M · Actual 1.3M

Home Care clients

Goal 3.4K · Actual 3.1K

Older Adult Center total meals

Goal 8.3M · Actual 6.5M

Senior Community Services Employment Program participants

Goal 312 · Actual 372

daily attendance

Goal 92% · Actual 89.8%

Students in grades 3 to 8 meeting or exceeding standards – English Language Arts

Goal 59% · Actual 56.3%

Students in cohort graduating from high school in 4 years

Goal 85.7% · Actual 81.2%

Students with disabilities in cohort graduating from high school in 4 years

Goal 66.6% · Actual 59.4%

Students in cohort dropping out from high school in 4 years

Goal 4% · Actual 5.2%

High school cohort who graduate ready for college and careers

Goal 58.7% · Actual 54.2%

Families reporting that school staff regularly communicate with them about helping their children learn

Goal 95% · Actual 92%

Total Infant/Toddler student enrollment

Goal 10.9K · Actual 6.4K

Total 3-K student enrollment

Goal 47.2K · Actual 44.7K

Total Pre-K student enrollment

Goal 61K · Actual 57K

Total School Day and Year student enrollment

Goal 96.9K · Actual 89.5K

Total Extended Day and Year student enrollment

Goal 17.9K · Actual 14.1K

Total Head Start student enrollment

Goal 4.3K · Actual 3.9K

Students in grades 3 to 8 meeting or exceeding standards – Math

Goal 52% · Actual 56.9%

English Language Learners testing out of English Language Learner status who did so within 3 years

Goal 43.7% · Actual 54.1%

Students with disabilities in cohort dropping out from high school in 4 years

Goal 6.8% · Actual 6.7%

High school cohort taking at least 1 AP exam in 4 years of high school

Goal 41.7% · Actual 44.9%

Classes subject to class size law at or below caps

Goal 40% · Actual 47%

Construction bid price for school capacity projects per square foot

Goal $900 · Actual $870

Capital improvement projects constructed on time or early

Goal 60% · Actual 53%

New schools constructed

Goal 7 · Actual 7

New additions constructed

Goal 4 · Actual 4

Scheduled new seats constructed on time

Goal 100% · Actual 100%

Capital improvement projects constructed within budget

Goal 80% · Actual 82%

Runaway and homeless youth served — Crisis services programs

Goal 2K · Actual 1.2K

Runaway and homeless youth served – Transitional Independent Living support programs

Goal 1K · Actual 959

Participants in community anti-poverty programs

Goal 10.7K · Actual 9.7K

Participants in immigrant services programs

Goal 3.9K · Actual 3.2K

Participants in DYCD-funded English literacy programs

Goal 14.1K · Actual 10.6K

Participants in COMPASS NYC programs —School year

Goal 107.1K · Actual 111.9K

Participants in Summer Youth Employment Program

Goal 95K · Actual 97K

Agency assessments completed for the prior fiscal year as a percent of total agency contracts

Goal 70% · Actual 93%

Circulation

Goal 9.6M · Actual 7.8M

Circulation

Goal 16M · Actual 13.4M

Circulation

Goal 7M · Actual 8.5M

Library card holders

Goal 1.5M · Actual 1.7M

Library card holders

Goal 2M · Actual 2.4M

Library card holders

Goal 1.5M · Actual 1.7M

Financial awards to businesses

Goal 450 · Actual 563

Businesses receiving financial awards

Goal 400 · Actual 488

M/WBEs certified

Goal 10.8K · Actual 11.5K

M/WBEs awarded City contracts

Goal 1.2K · Actual 1.8K

M/WBEs awarded City contracts after receiving procurement and capacity building assistance

Goal 891 · Actual 1.4K

Collaborative Case Management housing vouchers utilization rate

Goal 35% · Actual 21%

Online site visits

Goal 160K · Actual 128.8K

Social media impressions

Goal 575K · Actual 336.4K

Homeless Veterans and their families who received housing through DVS Veteran Peer Coordinator program

Goal 92 · Actual 147

Collaborative Case Management housing vouchers available

Goal 27 · Actual 114

Collaborative Case Management housing vouchers utilized

Goal 10 · Actual 17

Requests from Veterans and their families

Goal 13.5K · Actual 23.6K

Water resource recovery facility effluent meeting State Pollutant Discharge Elimination Standards

Goal 100% · Actual 99.7%

Estimated bills

Goal 4% · Actual 28.3%

Facility security checks

Goal 285K · Actual 177.7K

Backlog of catch basin repairs

Goal 1% · Actual 2.4%

time to respond to hazardous material complaints and make safe

Goal 1.5 · Actual 2.3

Sewer backup resolution time

Goal 7:00 · Actual 2:54

Street segments with recurring confirmed sewer backups in the last 12 months

Goal 0.6% · Actual 0.2%

In-City samples meeting water quality standards for coliform bacteria

Goal 100% · Actual 100%

Broken and inoperative hydrants

Goal 0.8% · Actual 0.4%

Air quality complaints responded to within seven days

Goal 88% · Actual 99%

days to close noise complaints

Goal 7 · Actual 5.4

time to restore water to customers after confirming breaks

Goal 6:00 · Actual 3:48

time to repair or replace high-priority broken or inoperative hydrants

Goal 5 · Actual 1.8

Total revenue as percent of target

Goal 100% · Actual 105.7%

days to close air quality complaints

Goal 7 · Actual 2.9

days to close asbestos complaints

Goal 1 · Actual 0.7

Leak resolution time

Goal 12 · Actual 9

Parking meters that are operable

Goal 98% · Actual 95.9%

Intersections with accessible pedestrian signals installed

Goal 900 · Actual 772

time to respond to high priority traffic signal defect and make safe

Goal 2:00 · Actual 4:16

Speed humps and cushions installed

Goal 250 · Actual 166

Staten Island Ferry customer accident injury rate

Goal 2 · Actual 1.2

Streets maintained with a pavement rating of good

Goal 71% · Actual 72.7%

business days to repair priority regulatory signs after notification

Goal 3 · Actual 1.5

Staten Island Ferry trips that are on time

Goal 90% · Actual 95.9%

calendar days to close a pothole repair

Goal 5 · Actual 2

days to complete first plan review – Major Renovations (Alteration I) – Initial applications

Goal 10 · Actual 20.1

Residential illegal conversion complaints where access was obtained

Goal 44% · Actual 26.9%

time to respond to Priority B (nonemergency) complaints

Goal 40 · Actual 17.6

time to respond to Priority A (emergency) complaints

Goal 1 · Actual 0.3

Violations admitted to or upheld at the Office of Administrative Trials and Hearings

Goal 80% · Actual 81.5%

Completed designs early/on time — Public buildings

Goal 88% · Actual 82%

Active designs — Early/on time

Goal 88% · Actual 86%

Completed designs early/on time — Infrastructure

Goal 88% · Actual 88%

Completed construction early/on time — Infrastructure

Goal 82% · Actual 94%

Completed construction early/on time — Public buildings

Goal 82% · Actual 86%

Active construction — Early/on time

Goal 82% · Actual 88%

Construction cost variance

Goal 15% · Actual 0.7%

Simple zoning action projects that entered public review within 12 months

Goal 70% · Actual 64%

Renewals and South Richmond action projects that entered public review within 6 months

Goal 70% · Actual 67%

Zoning actions with CEQR (EAS) that entered public review within 15 months

Goal 70% · Actual 43%

Zoning actions with CEQR (EIS) that entered public review within 22 months

Goal 70% · Actual 91%

City projects (non-zoning) that entered public review within 6 months

Goal 70% · Actual 100%

Section 8 — Housing choice voucher utilization rate

Goal 98% · Actual 86%

Total affordable housing starts

Goal 20K · Actual 28.3K

Violations issued and removed in the same fiscal year

Goal 40% · Actual 41%

Total affordable housing completions

Goal 17.5K · Actual 21K

Rent collection

Goal 97.5% · Actual 63.1%

Occupancy rate

Goal 99.2% · Actual 95.1%

turnaround time for vacant units

Goal 300 · Actual 340.3

Rat complaints responded within 5 days

Goal 100% · Actual 94.3%

Other pest complaints responded within 10 days

Goal 100% · Actual 98.2%

Complex mold repairs completed within 15 days

Goal 95% · Actual 13.9%

Mold removed within 5 business days

Goal 95% · Actual 24.2%

Active capital projects in construction phase on track or with minor delays

Goal 85% · Actual 79%

time to resolve emergency service requests

Goal 24:00 · Actual 16:13

time to resolve elevator outages

Goal 10:00 · Actual 6:41

outage per elevator per month

Goal 1 · Actual 0.7

Rat complaints responded within 2 business days

Goal 75% · Actual 88.8%

Other pest complaints responded within 7 days

Goal 75% · Actual 88.2%

Emergency transfer disposition time

Goal 45 · Actual 13.2

Initial social service tenant contacts conducted within five days of referral

Goal 76% · Actual 98%

Section 8 — Occupied units

Goal 87K · Actual 111.4K

Section 8 — Utilization rate for authorized vouchers

Goal 86% · Actual 88%

Elevator service uptime

Goal 97% · Actual 99.4%

time to resolve heat outages

Goal 12:00 · Actual 7:12

Elevator outages resolved within 10 hours

Goal 85% · Actual 90.4%

Mold cases without recurrence

Goal 85% · Actual 85.6%

Active capital projects on track or with minor delays

Goal 75% · Actual 79%

Archaeology applications reviewed within 10 business days

Goal 85% · Actual 98%

number of bidders per bid

Goal 3.4 · Actual 3.2

Hybrid or alternative fuel vehicles in the citywide fleet

Goal 79% · Actual 78%

building cleanliness and condition rating for DCAS-managed space

Goal 72% · Actual 68%

Revenue generated from the sale of surplus goods

Goal $7.9M · Actual $8.4M

time from exam administration to exam results completion for DCAS-administered exams

Goal 197 · Actual 101

In-house trade shop work orders completed within 30 days

Goal 75% · Actual 96%

Vehicles with highest emission ratings purchased pursuant to Local Law 38 in the citywide fleet

Goal 100% · Actual 100%

Cumulative estimated reduction in greenhouse gas emissions from all energy projects

Goal 453.7K · Actual 462.6K

response time to vital record requests

Goal 10 · Actual 10.7

time between records disposal eligibility and application sent to Law Department

Goal 2 · Actual 0.6

time for Law Department to approve records disposal application

Goal 3 · Actual 2.4

Vital record requests responded to within 12 business days

Goal 75% · Actual 82%

response time to historical photo requests

Goal 12 · Actual 6.6

response time to agency requests for stored records

Goal 2 · Actual 1.7

time to issue a property tax refund

Goal 20 · Actual 25

time to process initial Senior Citizen Rent Increase Exemption applications

Goal 10 · Actual 19.1

time to process Senior Citizen Rent Increase Exemption renewal applications

Goal 10 · Actual 10.5

time to process initial Disability Rent Increase Exemption applications

Goal 10 · Actual 19.9

time to process Disability Rent Increase Exemption renewal applications

Goal 10 · Actual 10.2

time to close an Office of the Taxpayer Advocate case

Goal 45 · Actual 54.8

turnaround time for in-person parking summons hearings

Goal 12 · Actual 7.5

Parking and camera summonses paid within 90 days

Goal 65% · Actual 69.6%

turnaround time to issue decision for parking summons hearing-by-web

Goal 8.5 · Actual 3.9

time to address Office of the Taxpayer Advocate inquiries

Goal 10 · Actual 5.9

Property taxes billed that are paid

Goal 98% · Actual 98%

time to issue a business tax refund

Goal 25 · Actual 12

turnaround time to issue decision for parking summons hearing-by-mail

Goal 14 · Actual 6.8

time to issue a non-requested business tax refund

Goal 17 · Actual 11