All topics / Promoting Viable Communities and Neighborhoods
New York City Housing Authority
Created in 1934, the New York City Housing Authority (NYCHA) is the largest public housing authority in North America. It provides affordable housing to more than 511,000 authorized residents — about 1 in 16 New Yorkers — across 177,565 apartments in 2,410 buildings and 335 conventional public housing and PACT developments spanning all five boroughs.
What's working
- How long does it take to resolve emergency service requests?: 16 hr 13 min — decreasing since a FY23 spike in heat and hot-water requests eased
- How long does it take to resolve elevator outages?: 6 hr 41 min — decreasing overall; FY26 uptick was one unusually long repair, not a trend
- On average, what is the outage per elevator per month?: 0.7 — decreasing as NYCHA hires more mechanics and upgrades elevator equipment
- and 13 more below
What's getting worse
- How long does it take to complete vacant units?: 340.3 days — increasing overall, though improving recently as NYCHA cleared a repair backlog
- How many alleged elevator injuries reported to the Department of Buildings are there?: 9 buildings — increasing, though based on a small number of incidents tied to aging equipment
- What percent of rat complaints responded within 5 days?: 94.3% — increasing sharply after NYCHA created a dedicated rapid-response rat team
- and 9 more below
Critical indicators
With a numeric target
How long does it take to resolve emergency service requests?
16 hr 13 min — decreasing since a FY23 spike in heat and hot-water requests easedBeats target by 7 hr 47 min
How long does it take to resolve emergency service requests?
16 hr 13 min — decreasing since a FY23 spike in heat and hot-water requests easedBeats target by 7 hr 47 min
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 21 hr 57 min | 24 hr |
| FY23 | 27 hr 49 min | 24 hr |
| FY24 | 20 hr 43 min | 24 hr |
| FY25 | 17 hr 1 min | 24 hr |
| FY26 (YTD) | 16 hr 13 min | 24 hr |
The FY23 spike is largely explained by heat and hot water requests, which made up about 80% of all emergency work orders that year and took longer to resolve — especially at developments managed by outside vendors that lack onsite NYCHA heating staff. Response times then improved steadily through FY26 as NYCHA invested in repair capacity and new tracking dashboards under its 2019 federal HUD Agreement.
Researched July 15, 2026 — NYCHA, Fiscal 2023 Mayor's Management Report, NYCHA, Fiscal 2025 Mayor's Management Report
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How long does it take to resolve elevator outages?
6 hr 41 min — decreasing overall; FY26 uptick was one unusually long repair, not a trendBeats target by 3 hr 19 min
How long does it take to resolve elevator outages?
6 hr 41 min — decreasing overall; FY26 uptick was one unusually long repair, not a trendBeats target by 3 hr 19 min
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 11 hr 49 min | 10 hr |
| FY23 | 9 hr 7 min | 10 hr |
| FY24 | 6 hr 44 min | 10 hr |
| FY25 | 6 hr 3 min | 10 hr |
| FY26 (YTD) | 6 hr 41 min | 10 hr |
The steady drop from FY22 to FY25 reflects NYCHA hiring and training more elevator mechanics and installing new equipment (motor-room air conditioners, voltage regulators, waterproof door operators) to meet obligations under its 2019 federal HUD Agreement. The uptick in FY26 was driven largely by one unusually long repair at a single building with structural damage, where contractors had to rebuild the elevator pit and basement floor, not a broader decline in service.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report, NYCHA, Preliminary Fiscal 2026 Mayor's Management Report
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of rent collection?
63.1%Misses target by 34.4%
What percent of rent collection?
63.1%Misses target by 34.4%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 66.8% | 97.5% |
| FY23 | 62.2% | 97.5% |
| FY24 | 69.2% | 97.5% |
| FY25 | 68.6% | 97.5% |
| FY26 (YTD) | 63.1% | 97.5% |
63.1% in FY26 — missed the City's own target for this indicator (34.4% below the 97.5% target), though it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What is the occupancy rate?
95.1%Misses target by 4.1%
What is the occupancy rate?
95.1%Misses target by 4.1%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 97.5% | 99.2% |
| FY23 | 96.8% | 99.2% |
| FY24 | 96.3% | 99.2% |
| FY25 | 95.5% | 99.2% |
| FY26 (YTD) | 95.1% | 99.2% |
95.1% in FY26 — missed the City's own target for this indicator (4.1% below the 99.2% target), and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
NYCHA was founded in 1934 as the nation's first public housing authority, and many of its developments were built decades ago under very different construction standards and funding assumptions. As its buildings have aged, preserving and rebuilding that existing stock — not just adding new units — has become a central and heavily scrutinized part of NYCHA's mission, given how many New Yorkers depend on it as their only affordable housing option.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How long is the emergency transfer disposition time?
13.2 daysBeats target by 31.8 days
How long is the emergency transfer disposition time?
13.2 daysBeats target by 31.8 days
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 12.2 days | 45 days |
| FY23 | 13.3 days | 45 days |
| FY24 | 10.1 days | 45 days |
| FY25 | 11.7 days | 45 days |
| FY26 (YTD) | 13.2 days | 45 days |
13.2 days in FY26 — met the City's own target for this indicator (31.8 days below the 45 days target), and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
As the first public housing authority in the country (created 1934), NYCHA houses a large share of New York's lowest-income residents in one place, which has made it a natural touchpoint for connecting tenants to other social services — employment programs, health resources, and community programs — beyond simply maintaining buildings. This resident-services role has grown alongside NYCHA's core landlord function as the needs of its tenant population have evolved.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of initial social service tenant contacts conducted within five days of referral?
98%Beats target by 22%
What percent of initial social service tenant contacts conducted within five days of referral?
98%Beats target by 22%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 91% | 76% |
| FY23 | 92% | 76% |
| FY24 | 95% | 76% |
| FY25 | 97% | 76% |
| FY26 (YTD) | 98% | 76% |
98% in FY26 — met the City's own target for this indicator (22% above the 76% target), and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
As the first public housing authority in the country (created 1934), NYCHA houses a large share of New York's lowest-income residents in one place, which has made it a natural touchpoint for connecting tenants to other social services — employment programs, health resources, and community programs — beyond simply maintaining buildings. This resident-services role has grown alongside NYCHA's core landlord function as the needs of its tenant population have evolved.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How many section 8 — Occupied units are there?
111,351 unitsBeats target by 24,351 units
How many section 8 — Occupied units are there?
111,351 unitsBeats target by 24,351 units
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 93,028 units | 87,000 units |
| FY23 | 98,414 units | 87,000 units |
| FY24 | 104,040 units | 87,000 units |
| FY25 | 111,164 units | 87,000 units |
| FY26 (YTD) | 111,351 units | 87,000 units |
111,351 units in FY26 — met the City's own target for this indicator (24,351 units above the 87,000 units target), and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
NYCHA was founded in 1934 as the nation's first public housing authority, and many of its developments were built decades ago under very different construction standards and funding assumptions. As its buildings have aged, preserving and rebuilding that existing stock — not just adding new units — has become a central and heavily scrutinized part of NYCHA's mission, given how many New Yorkers depend on it as their only affordable housing option.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What is the section 8 — Utilization rate for authorized vouchers?
88%Beats target by 2%
What is the section 8 — Utilization rate for authorized vouchers?
88%Beats target by 2%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 84% | 86% |
| FY23 | 85% | 86% |
| FY24 | 85% | 86% |
| FY25 | 89% | 86% |
| FY26 (YTD) | 88% | 86% |
88% in FY26 — met the City's own target for this indicator (2% above the 86% target), and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
NYCHA was founded in 1934 as the nation's first public housing authority, and many of its developments were built decades ago under very different construction standards and funding assumptions. As its buildings have aged, preserving and rebuilding that existing stock — not just adding new units — has become a central and heavily scrutinized part of NYCHA's mission, given how many New Yorkers depend on it as their only affordable housing option.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How long does it take to complete vacant units?
340.3 days — increasing overall, though improving recently as NYCHA cleared a repair backlogMisses target by 40.3 days
How long does it take to complete vacant units?
340.3 days — increasing overall, though improving recently as NYCHA cleared a repair backlogMisses target by 40.3 days
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 160.8 days | 30 days |
| FY23 | 370 days | 30 days |
| FY24 | 424.4 days | 30 days |
| FY25 | 371.1 days | 300 days |
| FY26 (YTD) | 340.3 days | 300 days |
Turnaround time more than doubled from FY22 to FY23 and kept climbing into FY24 because NYCHA's aging buildings often need extensive carpentry, plastering, painting, and lead-paint abatement before a vacant unit can be re-rented, creating a large backlog that was reported on by news outlets and NYCHA's own federal monitor. Turnaround has since improved as NYCHA used dedicated City funding to clear the backlog and returned units previously held for building-wide modernization projects to the rent roll.
Researched July 15, 2026 — NYCHA, Fiscal 2023 and Fiscal 2025 Mayor's Management Reports, Gothamist, "It's taking NYC over a year to fix up vacant public housing units, report shows"
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of elevator service uptime?
99.4%Beats target by 2.4%
What percent of elevator service uptime?
99.4%Beats target by 2.4%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 97.8% | 97% |
| FY23 | 98% | 97% |
| FY24 | 99.3% | 97% |
| FY25 | 99.4% | 97% |
| FY26 (YTD) | 99.4% | 97% |
99.4% in FY26 — met the City's own target for this indicator (2.4% above the 97% target), and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
On average, what is the outage per elevator per month?
0.7 — decreasing as NYCHA hires more mechanics and upgrades elevator equipmentBeats target by 0.4
On average, what is the outage per elevator per month?
0.7 — decreasing as NYCHA hires more mechanics and upgrades elevator equipmentBeats target by 0.4
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 1.1 | 1 |
| FY23 | 0.9 | 1 |
| FY24 | 0.8 | 1 |
| FY25 | 0.7 | 1 |
| FY26 (YTD) | 0.7 | 1 |
This steady decline tracks the same elevator-repair investments behind NYCHA's falling outage-resolution times: more mechanics hired and trained, and equipment upgrades like voltage regulators and waterproof door operators installed under NYCHA's 2019 federal HUD Agreement, which set specific elevator-service targets.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How long does it take to resolve heat outages?
7 hr 12 minBeats target by 4 hr 48 min
How long does it take to resolve heat outages?
7 hr 12 minBeats target by 4 hr 48 min
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 8 hr 16 min | 12 hr |
| FY23 | 7 hr 30 min | 12 hr |
| FY24 | 6 hr 37 min | 12 hr |
| FY25 | 6 hr 50 min | 12 hr |
| FY26 (YTD) | 7 hr 12 min | 12 hr |
7 hr 12 min in FY26 — met the City's own target for this indicator (4 hr 48 min below the 12 hr target), and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of elevator outages resolved within 10 hours?
90.4%Beats target by 5.4%
What percent of elevator outages resolved within 10 hours?
90.4%Beats target by 5.4%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 71.8% | 85% |
| FY23 | 77.8% | 85% |
| FY24 | 87.1% | 85% |
| FY25 | 89.7% | 85% |
| FY26 (YTD) | 90.4% | 85% |
90.4% in FY26 — met the City's own target for this indicator (5.4% above the 85% target), and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of rat complaints responded within 2 business days?
88.8% — increasing sharply after NYCHA created a dedicated rapid-response rat teamBeats target by 13.8%
What percent of rat complaints responded within 2 business days?
88.8% — increasing sharply after NYCHA created a dedicated rapid-response rat teamBeats target by 13.8%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 44.2% | 75% |
| FY23 | 40.7% | 75% |
| FY24 | 73.6% | 75% |
| FY25 | 90.1% | 75% |
| FY26 (YTD) | 88.8% | 75% |
Response rates dipped slightly in FY23 while NYCHA's exterminator staff were being reorganized, then jumped sharply starting FY24 after NYCHA created a dedicated rapid-response rat team (October 2023) and consolidated exterminators under a centralized Pest Control Department. Both moves were part of NYCHA's push to meet pest-control deadlines in its 2019 consent agreement with the federal Department of Housing and Urban Development.
Researched July 15, 2026 — NYCHA, Fiscal 2023 and Fiscal 2025 Mayor's Management Reports, U.S. Dept. of Justice, "Manhattan U.S. Attorney Announces Settlement With NYCHA and NYC"
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of rat complaints responded within 5 days?
94.3% — increasing sharply after NYCHA created a dedicated rapid-response rat teamMisses target by 5.7%
What percent of rat complaints responded within 5 days?
94.3% — increasing sharply after NYCHA created a dedicated rapid-response rat teamMisses target by 5.7%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 52.7% | 100% |
| FY23 | 53% | 100% |
| FY24 | 80.2% | 100% |
| FY25 | 93.3% | 100% |
| FY26 (YTD) | 94.3% | 100% |
As with the 2-business-day rat response metric, this rate improved sharply starting FY24 after NYCHA stood up a dedicated rapid-response rat team (October 2023) and consolidated its exterminators under one Pest Control Department, both driven by deadlines in NYCHA's 2019 consent agreement with the federal Department of Housing and Urban Development.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report, U.S. Dept. of Justice, "Manhattan U.S. Attorney Announces Settlement With NYCHA and NYC"
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of other pest complaints responded within 7 days?
88.2% — increasing after NYCHA consolidated pest control under its 2019 HUD agreementBeats target by 13.2%
What percent of other pest complaints responded within 7 days?
88.2% — increasing after NYCHA consolidated pest control under its 2019 HUD agreementBeats target by 13.2%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 30% | 75% |
| FY23 | 17.9% | 75% |
| FY24 | 32.4% | 75% |
| FY25 | 76.2% | 75% |
| FY26 (YTD) | 88.2% | 75% |
Response times for bedbug, mice, and roach complaints worsened through FY23 but then improved dramatically as NYCHA consolidated its exterminators into one Pest Control Department, focused on identifying root causes of infestations, and — per NYCHA's FY26 report — added daily supervisor check-in meetings and cross-training programs. This buildout was driven by pest-response deadlines in NYCHA's 2019 consent agreement with the federal Department of Housing and Urban Development.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report, NYCHA, Preliminary Fiscal 2026 Mayor's Management Report
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of other pest complaints responded within 10 days?
98.2% — increasing after NYCHA consolidated pest control under its 2019 HUD agreementMisses target by 1.8%
What percent of other pest complaints responded within 10 days?
98.2% — increasing after NYCHA consolidated pest control under its 2019 HUD agreementMisses target by 1.8%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 35.5% | 100% |
| FY23 | 26.4% | 100% |
| FY24 | 52.4% | 100% |
| FY25 | 92.1% | 100% |
| FY26 (YTD) | 98.2% | 100% |
This metric follows the same pattern as the 7-day pest response rate: performance worsened through FY23, then improved sharply as NYCHA consolidated exterminators under one Pest Control Department and added daily supervisor reviews and cross-training, part of its effort to meet pest-response deadlines under its 2019 consent agreement with the federal Department of Housing and Urban Development.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report, NYCHA, Preliminary Fiscal 2026 Mayor's Management Report
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of complex mold repairs completed within 15 days?
13.9% — increasing sharply under NYCHA's mold-remediation consent decree, still below targetMisses target by 81.1%
What percent of complex mold repairs completed within 15 days?
13.9% — increasing sharply under NYCHA's mold-remediation consent decree, still below targetMisses target by 81.1%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 2.1% | 95% |
| FY23 | 3.6% | 95% |
| FY24 | 3.7% | 95% |
| FY25 | 7.6% | 95% |
| FY26 (YTD) | 13.9% | 95% |
This rate is still far below NYCHA's 95% target, but it has grown more than sixfold since FY22 as NYCHA ramped up mold remediation under the Baez v. NYCHA consent decree and its 2019 HUD Agreement, using tracking tools like its Mold and Leak Scorecard and a new daily operations dashboard (added January 2025) to target backlogged cases. Complex mold cases require multiple skilled trades and repeat visits, which NYCHA says has slowed progress even as staffing and prioritization improved.
Researched July 15, 2026 — NYCHA, Fiscal 2025 and Preliminary Fiscal 2026 Mayor's Management Reports, NRDC, "Baez v. New York City Housing Authority"
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of mold cases without recurrence?
85.6%Beats target by 0.6%
What percent of mold cases without recurrence?
85.6%Beats target by 0.6%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 87.9% | 85% |
| FY23 | 86.7% | 85% |
| FY24 | 83.6% | 85% |
| FY25 | 87.9% | 85% |
| FY26 (YTD) | 85.6% | 85% |
85.6% in FY26 — met the City's own target for this indicator (0.6% above the 85% target), though it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of mold removed within 5 business days?
24.2% — increasing sharply under NYCHA's mold-remediation consent decree, still below targetMisses target by 70.8%
What percent of mold removed within 5 business days?
24.2% — increasing sharply under NYCHA's mold-remediation consent decree, still below targetMisses target by 70.8%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 2.9% | 95% |
| FY23 | 6.6% | 95% |
| FY24 | 9.2% | 95% |
| FY25 | 11.5% | 95% |
| FY26 (YTD) | 24.2% | 95% |
This rate is well below NYCHA's 95% target but has grown roughly eightfold since FY22 as NYCHA ramped up mold remediation under the Baez v. NYCHA consent decree and its 2019 federal HUD Agreement. NYCHA credits a data dashboard (its Mold and Leak Scorecard, plus a new daily operations dashboard added in January 2025) for helping identify and prioritize backlogged mold cases Authority-wide.
Researched July 15, 2026 — NYCHA, Fiscal 2025 and Preliminary Fiscal 2026 Mayor's Management Reports, NRDC, "Baez v. New York City Housing Authority"
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of active capital projects on track or with minor delays?
79%Beats target by 4%
What percent of active capital projects on track or with minor delays?
79%Beats target by 4%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | Not available | 75% |
| FY23 | Not available | 75% |
| FY24 | 67.2% | 75% |
| FY25 | 75.4% | 75% |
| FY26 (YTD) | 79% | 75% |
79% in FY26 — met the City's own target for this indicator (4% above the 75% target), and it has trended toward improvement over the past 1 year of reported data.
Why this is tracked
NYCHA was founded in 1934 as the nation's first public housing authority, and many of its developments were built decades ago under very different construction standards and funding assumptions. As its buildings have aged, preserving and rebuilding that existing stock — not just adding new units — has become a central and heavily scrutinized part of NYCHA's mission, given how many New Yorkers depend on it as their only affordable housing option.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What percent of active capital projects in construction phase on track or with minor delays?
79%Misses target by 6%
What percent of active capital projects in construction phase on track or with minor delays?
79%Misses target by 6%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | Not available | 85% |
| FY23 | Not available | 85% |
| FY24 | 85.1% | 85% |
| FY25 | 82.1% | 85% |
| FY26 (YTD) | 79% | 85% |
79% in FY26 — missed the City's own target for this indicator (6% below the 85% target), and it has trended in the wrong direction over the past 1 year of reported data.
Why this is tracked
NYCHA was founded in 1934 as the nation's first public housing authority, and many of its developments were built decades ago under very different construction standards and funding assumptions. As its buildings have aged, preserving and rebuilding that existing stock — not just adding new units — has become a central and heavily scrutinized part of NYCHA's mission, given how many New Yorkers depend on it as their only affordable housing option.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
Without a numeric target
How long does it take to resolve non-emergency service requests?
62.4 days
How long does it take to resolve non-emergency service requests?
62.4 days
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 49.1 days | 15 days |
| FY23 | 65.4 days | 15 days |
| FY24 | 65.7 days | 15 days |
| FY25 | 66 days | 15 days |
| FY26 (YTD) | 62.4 days | Not available |
62.4 days in FY26 — has no numeric target set by the City, and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How many Public Housing Portfolio — Unit Inventory cases are there?
146,000 unit
How many Public Housing Portfolio — Unit Inventory cases are there?
146,000 unit
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 162,000 unit |
| FY23 | 160,000 unit |
| FY24 | 156,000 unit |
| FY25 | 150,000 unit |
| FY26 (YTD) | 146,000 unit |
146,000 unit in FY26 — has no numeric target set by the City, and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
NYCHA was founded in 1934 as the nation's first public housing authority, and many of its developments were built decades ago under very different construction standards and funding assumptions. As its buildings have aged, preserving and rebuilding that existing stock — not just adding new units — has become a central and heavily scrutinized part of NYCHA's mission, given how many New Yorkers depend on it as their only affordable housing option.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How many major felony crimes in public housing developments are there?
4,082 developments
How many major felony crimes in public housing developments are there?
4,082 developments
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 5,859 developments |
| FY23 | 6,062 developments |
| FY24 | 6,117 developments |
| FY25 | 5,818 developments |
| FY26 (YTD) | 4,082 developments |
| FY26 (projected) | ~5,443 developments |
4,082 developments in FY26 — has no numeric target set by the City, and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How many alleged elevator injuries reported to the Department of Buildings are there?
9 buildings — increasing, though based on a small number of incidents tied to aging equipment
How many alleged elevator injuries reported to the Department of Buildings are there?
9 buildings — increasing, though based on a small number of incidents tied to aging equipment
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 6 buildings |
| FY23 | 6 buildings |
| FY24 | 1 building |
| FY25 | 11 buildings |
| FY26 (YTD) | 9 buildings |
| FY26 (projected) | ~12 buildings |
This is a small-number count, so a handful of incidents swings the total sharply. NYCHA attributes the jump from 1 injury in FY24 to 11 in FY25 mainly to aging elevator door operators that can open or close too quickly during wet weather, and says it is replacing them with waterproof door operators to cut both outages and injuries. There were zero elevator-related fatalities across this entire period.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How many elevator-related fatalities are there?
0 fatalities
How many elevator-related fatalities are there?
0 fatalities
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 0 fatalities |
| FY23 | 0 fatalities |
| FY24 | 0 fatalities |
| FY25 | 0 fatalities |
| FY26 (YTD) | 0 fatalities |
0 fatalities in FY26 — has no numeric target set by the City, and it has stayed essentially flat over the past 3 years of reported data.
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
What is the total resident job placements?
1,364 placements — increasing overall; a recent dip reflects a one-time provider transition
What is the total resident job placements?
1,364 placements — increasing overall; a recent dip reflects a one-time provider transition
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 1,663 placements |
| FY23 | 2,652 placements |
| FY24 | 2,531 placements |
| FY25 | 2,361 placements |
| FY26 (YTD) | 1,364 placements |
| FY26 (projected) | ~1,819 placements |
FY23's jump was driven by a renewed push from the city's Human Resources Administration on NYCHA's Jobs-Plus employment vendors to hit their placement goals, per NYCHA's own reporting. The FY26 drop instead reflects a one-time disruption: NYCHA's Jobs Plus employment sites transitioned to a new service provider, partner organizations were behind on reporting completed placements, and NYCHA saw longer job retention among graduates of its Resident Training Academy, which reduced the count of new placements logged that year.
Researched July 15, 2026 — NYCHA, Fiscal 2023 Mayor's Management Report, NYCHA, Preliminary Fiscal 2026 Mayor's Management Report
Why this is tracked
As the first public housing authority in the country (created 1934), NYCHA houses a large share of New York's lowest-income residents in one place, which has made it a natural touchpoint for connecting tenants to other social services — employment programs, health resources, and community programs — beyond simply maintaining buildings. This resident-services role has grown alongside NYCHA's core landlord function as the needs of its tenant population have evolved.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
How many units abated for lead are there?
5,295 units — increasing sharply since a 2021 law lowered the legal lead-paint threshold
How many units abated for lead are there?
5,295 units — increasing sharply since a 2021 law lowered the legal lead-paint threshold
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 621 units |
| FY23 | 3,267 units |
| FY24 | 5,037 units |
| FY25 | 5,295 units |
| FY26 (YTD) | Not available |
The jump from 621 units abated in FY22 to over 5,000 by FY24-FY25 reflects a citywide law (Local Law 66) that took effect December 1, 2021 and lowered the legal threshold defining lead-based paint from 1.0 to 0.5 mg/cm2, which meant far more NYCHA apartments suddenly required remediation. NYCHA's own reporting says it ramped up abatement work specifically to comply with this lower threshold.
Researched July 15, 2026 — NYCHA, Fiscal 2024 Mayor's Management Report, NYC Dept. of Housing Preservation and Development, Lead-Based Paint Threshold FAQ
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov