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Average time to resolve elevator outages (hours:minutes)
1 Operate as an effective and efficient landlord. — 1b Expedite maintenance and repairs.
The steady drop from FY22 to FY25 reflects NYCHA hiring and training more elevator mechanics and installing new equipment (motor-room air conditioners, voltage regulators, waterproof door operators) to meet obligations under its 2019 federal HUD Agreement. The uptick in FY26 was driven largely by one unusually long repair at a single building with structural damage, where contractors had to rebuild the elevator pit and basement floor, not a broader decline in service.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report, NYCHA, Preliminary Fiscal 2026 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 11 hr 49 min | 10 hr |
| FY23 | 9 hr 7 min | 10 hr |
| FY24 | 6 hr 44 min | 10 hr |
| FY25 | 6 hr 3 min | 10 hr |
| FY26 (YTD) | 6 hr 41 min | 10 hr |
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
Source: Research & Management Analysis — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The average number of hours to resolve reported elevator outages.