All topics / Promoting Viable Communities and Neighborhoods / New York City Housing Authority
Rat complaints responded within 5 days (%)
1 Operate as an effective and efficient landlord. — 1b Expedite maintenance and repairs.
As with the 2-business-day rat response metric, this rate improved sharply starting FY24 after NYCHA stood up a dedicated rapid-response rat team (October 2023) and consolidated its exterminators under one Pest Control Department, both driven by deadlines in NYCHA's 2019 consent agreement with the federal Department of Housing and Urban Development.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report, U.S. Dept. of Justice, "Manhattan U.S. Attorney Announces Settlement With NYCHA and NYC"
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 52.7% | 100% |
| FY23 | 53% | 100% |
| FY24 | 80.2% | 100% |
| FY25 | 93.3% | 100% |
| FY26 (YTD) | 94.3% | 100% |
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
Source: Performance Tracking and Analytics — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The percentage of resident generated rat complaints submitted through the Customer Contact Center, MyNYCHAApp (mobile or web) where the initial visit took place within 5 days. The numerator is the number of complaints responded to within 5 calendar days and the denominator is the total number of complaints.