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Average outage per elevator per month
1 Operate as an effective and efficient landlord. — 1b Expedite maintenance and repairs.
This steady decline tracks the same elevator-repair investments behind NYCHA's falling outage-resolution times: more mechanics hired and trained, and equipment upgrades like voltage regulators and waterproof door operators installed under NYCHA's 2019 federal HUD Agreement, which set specific elevator-service targets.
Researched July 15, 2026 — NYCHA, Fiscal 2025 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 1.1 | 1 |
| FY23 | 0.9 | 1 |
| FY24 | 0.8 | 1 |
| FY25 | 0.7 | 1 |
| FY26 (YTD) | 0.7 | 1 |
Why this is tracked
Mayor Fiorello LaGuardia established NYCHA on January 20, 1934, in response to the severe housing crisis of the Great Depression, making it the first agency in the country to provide publicly funded housing. Its first project, the First Houses on the Lower East Side, replaced dilapidated tenements with apartments that had private kitchens and bathrooms — basic amenities many residents didn't previously have. Because NYCHA owns and directly operates its developments rather than simply subsidizing private landlords, its performance is tracked the way any landlord's would be: repairs, cleanliness, and tenant services.
New York City Housing Authority — Wikipedia, About NYCHA — nyc.gov
Source: Performance Tracking and Analytics — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The average number of outages per elevator car per month. Data excludes outages due to preventive maintenance, shut downs due to inspections and rehab work, and running with a problem outages.