All topics / Health and Human Services
Human Resources Administration
Created on August 15, 1966 by Mayor John Lindsay to consolidate a number of existing human services offices under one umbrella, HRA traces the city's welfare efforts back to the New York Almshouse built in 1736. Today it is the largest local social services agency in the country, administering more than 15 major public assistance programs — including cash assistance, food assistance, and Medicaid — that reach more than three million New Yorkers annually.
What's working
- How much clients whom HRA helped obtain employment is there?: 24,200 clients — increasing since HRA resumed state-mandated employment engagement requirements
- What percent of adults receiving preventive services who did not enter the shelter system?: 92.9% — beats target by 7.9%
- What percent of Adult Protective Services — Cases referred that are visited within three working days?: 96.3% — beats target by 11.3%
- and 13 more below
What's getting worse
- What is the Supplemental Nutrition Assistance Program — Application timeliness rate?: 86.5% — increasing after a FY23 collapse tied to an application surge and staff attrition
- How many days does it take to initiate home attendant and housekeeper services for all cases?: 42.4 days — increasing, which HRA attributes to a persistent shortage of home health aides
- What is the Cash Assistance — Application timeliness rate?: 67.5% — increasing after a FY23 collapse tied to an application surge and staff attrition
- and 7 more below
Critical indicators
With a numeric target
What percent of adults receiving preventive services who did not enter the shelter system?
92.9%Beats target by 7.9%
What percent of adults receiving preventive services who did not enter the shelter system?
92.9%Beats target by 7.9%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 94.4% | 85% |
| FY23 | 93.9% | 85% |
| FY24 | 94.6% | 85% |
| FY25 | 92.9% | 85% |
| FY26 (YTD) | Not available | 85% |
92.9% in FY25 — met the City's own target for this indicator (7.9% above the 85% target), though it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
HRA was created in 1966 to consolidate New York's welfare and social-services offices into one administration. As homelessness grew into a distinct citywide crisis, the City spun off the Department of Homeless Services as a separate agency in 1993 to focus specifically on shelter operations, but HRA retained programs aimed at preventing homelessness before it happens — rental assistance, eviction prevention, and other supports for families at risk of losing housing.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
What percent of Adult Protective Services — Cases referred that are visited within three working days?
96.3%Beats target by 11.3%
What percent of Adult Protective Services — Cases referred that are visited within three working days?
96.3%Beats target by 11.3%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 98.5% | 85% |
| FY23 | 97.7% | 85% |
| FY24 | 97% | 85% |
| FY25 | 96.5% | 85% |
| FY26 (YTD) | 96.3% | 85% |
96.3% in FY26 — met the City's own target for this indicator (11.3% above the 85% target), though it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
Mayor John Lindsay created HRA on August 15, 1966, merging the Department of Welfare with the Manpower and Career Development Agency, the Community Development Agency, the Youth Services Agency, and the Addiction Services Agency into a single administration. The goal was to unify the City's fragmented social-services bureaucracy. Two more specialized agencies were later split out of HRA — the Department of Homeless Services in 1993 and the Administration for Children's Services in 1996 — leaving HRA responsible for cash assistance, disability support, and services for vulnerable adults and families.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
What percent of cash assistance family cases participating in work or work-related activities per federal guidelines (official federal fiscal year-to-date average)?
14%Misses target by 20%
What percent of cash assistance family cases participating in work or work-related activities per federal guidelines (official federal fiscal year-to-date average)?
14%Misses target by 20%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 12.5% | 34% |
| FY23 | 13.6% | 34% |
| FY24 | 14% | 34% |
| FY25 | Not available | Not available |
| FY26 (YTD) | Not available | Not available |
14% in FY24 — missed the City's own target for this indicator (20% below the 34% target), though it has trended toward improvement over the past 2 years of reported data.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
What percent of HRA clients who obtained employment, and maintained employment or did not return to CA for 180 days (city fiscal year-to-date average)?
79.7%Misses target by 0.3%
What percent of HRA clients who obtained employment, and maintained employment or did not return to CA for 180 days (city fiscal year-to-date average)?
79.7%Misses target by 0.3%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 70.5% | 80% |
| FY23 | 69.3% | 80% |
| FY24 | 74.7% | 80% |
| FY25 | 79.1% | 80% |
| FY26 (YTD) | 79.7% | 80% |
79.7% in FY26 — missed the City's own target for this indicator (0.3% below the 80% target), though it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
What is the Supplemental Nutrition Assistance Program — Application timeliness rate?
86.5% — increasing after a FY23 collapse tied to an application surge and staff attritionMisses target by 8.5%
What is the Supplemental Nutrition Assistance Program — Application timeliness rate?
86.5% — increasing after a FY23 collapse tied to an application surge and staff attritionMisses target by 8.5%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 60.1% | 90.6% |
| FY23 | 39.7% | 90.6% |
| FY24 | 65.1% | 90.6% |
| FY25 | 87.6% | 95% |
| FY26 (YTD) | 86.5% | 95% |
HRA's own reporting attributes the Fiscal 2023 collapse in SNAP application timeliness (to 39.7%) to an unprecedented surge in applications combined with staff attrition and retirements, plus the expiration of pandemic-era state waivers that had suspended recertification requirements, which created a backlog. The recovery to 87.6% by Fiscal 2025 reflects new staff hires and process and technology improvements HRA implemented in response.
Researched July 16, 2026 — Human Resources Administration, Fiscal 2023 Mayor's Management Report, Human Resources Administration, Fiscal 2025 Mayor's Management Report
Why this is tracked
HRA was created on August 15, 1966, by Mayor John Lindsay, merging the Department of Welfare with several other city human-services agencies into a single 'super-agency.' Today HRA administers Supplemental Nutrition Assistance Program (SNAP) benefits and cash assistance, which research on these programs nationally links to improvements in food security, health, and stabilization for households during economic downturns. Rent burden and food insecurity are closely linked forms of hardship, which is part of why HRA administers both cash and food assistance alongside rental assistance programs.
History of Welfare & HRA - HRA, What You Need to Know About Cash Assistance & SNAP - The Legal Aid Society
What percent of serious personal care complaints resolved in 24 hours?
100%Right at target
What percent of serious personal care complaints resolved in 24 hours?
100%Right at target
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 100% | 100% |
| FY23 | 97% | 100% |
| FY24 | 100% | 100% |
| FY25 | 100% | 100% |
| FY26 (YTD) | 100% | 100% |
100% in FY26 — met the City's own target for this indicator (right at the target), and it has stayed essentially flat over the past 3 years of reported data.
Why this is tracked
Mayor John Lindsay created HRA on August 15, 1966, merging the Department of Welfare with the Manpower and Career Development Agency, the Community Development Agency, the Youth Services Agency, and the Addiction Services Agency into a single administration. The goal was to unify the City's fragmented social-services bureaucracy. Two more specialized agencies were later split out of HRA — the Department of Homeless Services in 1993 and the Administration for Children's Services in 1996 — leaving HRA responsible for cash assistance, disability support, and services for vulnerable adults and families.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
What is the Cash Assistance — Application timeliness rate?
67.5% — increasing after a FY23 collapse tied to an application surge and staff attritionMisses target by 27.5%
What is the Cash Assistance — Application timeliness rate?
67.5% — increasing after a FY23 collapse tied to an application surge and staff attritionMisses target by 27.5%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 82.3% | 96% |
| FY23 | 28.8% | 96% |
| FY24 | 42.4% | 96% |
| FY25 | 63.2% | 95% |
| FY26 (YTD) | 67.5% | 95% |
HRA attributes the Fiscal 2023 collapse in Cash Assistance application timeliness (to 28.8%) to an unprecedented, sustained increase in applications combined with staff attrition, the expiration of pandemic-era state waivers that had suspended recertification requirements, and a state-law change that shortened the eligibility-determination window for certain cases. The recovery to 63.2% by Fiscal 2025 reflects process improvements HRA says it implemented despite continued high application volume.
Researched July 16, 2026 — Human Resources Administration, Fiscal 2023 Mayor's Management Report, Human Resources Administration, Fiscal 2025 Mayor's Management Report
Why this is tracked
HRA was created on August 15, 1966, by Mayor John Lindsay, merging the Department of Welfare with several other city human-services agencies into a single 'super-agency.' Today HRA administers Supplemental Nutrition Assistance Program (SNAP) benefits and cash assistance, which research on these programs nationally links to improvements in food security, health, and stabilization for households during economic downturns. Rent burden and food insecurity are closely linked forms of hardship, which is part of why HRA administers both cash and food assistance alongside rental assistance programs.
History of Welfare & HRA - HRA, What You Need to Know About Cash Assistance & SNAP - The Legal Aid Society
What percent of adult families receiving preventive services who did not enter the shelter system?
97%Beats target by 12%
What percent of adult families receiving preventive services who did not enter the shelter system?
97%Beats target by 12%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 98% | 85% |
| FY23 | 96.6% | 85% |
| FY24 | 97% | 85% |
| FY25 | 97% | 85% |
| FY26 (YTD) | Not available | 85% |
97% in FY25 — met the City's own target for this indicator (12% above the 85% target), though it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
HRA was created in 1966 to consolidate New York's welfare and social-services offices into one administration. As homelessness grew into a distinct citywide crisis, the City spun off the Department of Homeless Services as a separate agency in 1993 to focus specifically on shelter operations, but HRA retained programs aimed at preventing homelessness before it happens — rental assistance, eviction prevention, and other supports for families at risk of losing housing.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
What percent of families with children receiving preventive services who did not enter the shelter system?
95.5%Beats target by 10.5%
What percent of families with children receiving preventive services who did not enter the shelter system?
95.5%Beats target by 10.5%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 97% | 85% |
| FY23 | 96.7% | 85% |
| FY24 | 96.7% | 85% |
| FY25 | 95.5% | 85% |
| FY26 (YTD) | Not available | 85% |
95.5% in FY25 — met the City's own target for this indicator (10.5% above the 85% target), though it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
HRA was created in 1966 to consolidate New York's welfare and social-services offices into one administration. As homelessness grew into a distinct citywide crisis, the City spun off the Department of Homeless Services as a separate agency in 1993 to focus specifically on shelter operations, but HRA retained programs aimed at preventing homelessness before it happens — rental assistance, eviction prevention, and other supports for families at risk of losing housing.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
Without a numeric target
What percent of child support cases with orders of support?
73.6%
What percent of child support cases with orders of support?
73.6%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 84.2% | 80% |
| FY23 | 80.6% | 80% |
| FY24 | 75.8% | 80% |
| FY25 | 73.5% | Not available |
| FY26 (YTD) | 73.6% | Not available |
73.6% in FY26 — has no numeric target set by the City, and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
How many weCARE federal disability awards are there?
1,287 awards
How many weCARE federal disability awards are there?
1,287 awards
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 1,193 awards |
| FY23 | 1,161 awards |
| FY24 | 953 awards |
| FY25 | 1,287 awards |
| FY26 (YTD) | Not available |
1,287 awards in FY25 — has no numeric target set by the City, and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
What percent of Safety Net Assistance cases engaged in training or education in accordance with New York City guidelines?
Not available
What percent of Safety Net Assistance cases engaged in training or education in accordance with New York City guidelines?
Not available
has no recent data reported.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
How many Supplemental Nutrition Assistance Program — Persons receiving benefits are there?
1,703,100 persons
How many Supplemental Nutrition Assistance Program — Persons receiving benefits are there?
1,703,100 persons
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 1,713,400 persons |
| FY23 | 1,739,200 persons |
| FY24 | 1,789,600 persons |
| FY25 | 1,796,300 persons |
| FY26 (YTD) | 1,703,100 persons |
1,703,100 persons in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
HRA was created on August 15, 1966, by Mayor John Lindsay, merging the Department of Welfare with several other city human-services agencies into a single 'super-agency.' Today HRA administers Supplemental Nutrition Assistance Program (SNAP) benefits and cash assistance, which research on these programs nationally links to improvements in food security, health, and stabilization for households during economic downturns. Rent burden and food insecurity are closely linked forms of hardship, which is part of why HRA administers both cash and food assistance alongside rental assistance programs.
History of Welfare & HRA - HRA, What You Need to Know About Cash Assistance & SNAP - The Legal Aid Society
How many individuals are receiving services from the HIV/AIDS Services Administration?
35,451 services
How many individuals are receiving services from the HIV/AIDS Services Administration?
35,451 services
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 32,851 services |
| FY23 | 32,867 services |
| FY24 | 33,140 services |
| FY25 | 34,748 services |
| FY26 (YTD) | 35,451 services |
35,451 services in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
Mayor John Lindsay created HRA on August 15, 1966, merging the Department of Welfare with the Manpower and Career Development Agency, the Community Development Agency, the Youth Services Agency, and the Addiction Services Agency into a single administration. The goal was to unify the City's fragmented social-services bureaucracy. Two more specialized agencies were later split out of HRA — the Department of Homeless Services in 1993 and the Administration for Children's Services in 1996 — leaving HRA responsible for cash assistance, disability support, and services for vulnerable adults and families.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
How many days does it take to initiate home attendant and housekeeper services for all cases?
42.4 days — increasing, which HRA attributes to a persistent shortage of home health aides
How many days does it take to initiate home attendant and housekeeper services for all cases?
42.4 days — increasing, which HRA attributes to a persistent shortage of home health aides
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 29.3 days | 30 days |
| FY23 | 33.3 days | 30 days |
| FY24 | 34.3 days | 30 days |
| FY25 | 45 days | Not available |
| FY26 (YTD) | 42.4 days | Not available |
HRA attributes the multi-year rise in wait times for home attendant and housekeeper services (29 days in Fiscal 2022 to 45 days in Fiscal 2025) to a persistent, ongoing shortage of certified home health aides at the state-licensed agencies that employ them — the same explanation the agency has given in each of its last three annual reports.
Researched July 16, 2026 — Human Resources Administration, Fiscal 2025 Mayor's Management Report, Human Resources Administration, Fiscal 2024 Mayor's Management Report
Why this is tracked
Mayor John Lindsay created HRA on August 15, 1966, merging the Department of Welfare with the Manpower and Career Development Agency, the Community Development Agency, the Youth Services Agency, and the Addiction Services Agency into a single administration. The goal was to unify the City's fragmented social-services bureaucracy. Two more specialized agencies were later split out of HRA — the Department of Homeless Services in 1993 and the Administration for Children's Services in 1996 — leaving HRA responsible for cash assistance, disability support, and services for vulnerable adults and families.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
How long is the Cash Assistance — Caseload (point in time)?
325,200 cases
How long is the Cash Assistance — Caseload (point in time)?
325,200 cases
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 235,500 cases |
| FY23 | 267,400 cases |
| FY24 | 311,600 cases |
| FY25 | 339,400 cases |
| FY26 (YTD) | 325,200 cases |
325,200 cases in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
HRA was created on August 15, 1966, by Mayor John Lindsay, merging the Department of Welfare with several other city human-services agencies into a single 'super-agency.' Today HRA administers Supplemental Nutrition Assistance Program (SNAP) benefits and cash assistance, which research on these programs nationally links to improvements in food security, health, and stabilization for households during economic downturns. Rent burden and food insecurity are closely linked forms of hardship, which is part of why HRA administers both cash and food assistance alongside rental assistance programs.
History of Welfare & HRA - HRA, What You Need to Know About Cash Assistance & SNAP - The Legal Aid Society
How much Cash Assistance — Persons receiving Assistance is there?
583,200 persons
How much Cash Assistance — Persons receiving Assistance is there?
583,200 persons
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 425,000 persons |
| FY23 | 481,500 persons |
| FY24 | 557,600 persons |
| FY25 | 601,100 persons |
| FY26 (YTD) | 583,200 persons |
583,200 persons in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
HRA was created on August 15, 1966, by Mayor John Lindsay, merging the Department of Welfare with several other city human-services agencies into a single 'super-agency.' Today HRA administers Supplemental Nutrition Assistance Program (SNAP) benefits and cash assistance, which research on these programs nationally links to improvements in food security, health, and stabilization for households during economic downturns. Rent burden and food insecurity are closely linked forms of hardship, which is part of why HRA administers both cash and food assistance alongside rental assistance programs.
History of Welfare & HRA - HRA, What You Need to Know About Cash Assistance & SNAP - The Legal Aid Society
How many medicaid — Enrollees administered by HRA are there?
1,452,400 people enrolled
How many medicaid — Enrollees administered by HRA are there?
1,452,400 people enrolled
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 1,474,500 people enrolled |
| FY23 | 1,572,700 people enrolled |
| FY24 | 1,658,600 people enrolled |
| FY25 | 1,598,900 people enrolled |
| FY26 (YTD) | 1,452,400 people enrolled |
1,452,400 people enrolled in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
HRA was created on August 15, 1966, by Mayor John Lindsay, merging the Department of Welfare with several other city human-services agencies into a single 'super-agency.' Today HRA administers Supplemental Nutrition Assistance Program (SNAP) benefits and cash assistance, which research on these programs nationally links to improvements in food security, health, and stabilization for households during economic downturns. Rent burden and food insecurity are closely linked forms of hardship, which is part of why HRA administers both cash and food assistance alongside rental assistance programs.
History of Welfare & HRA - HRA, What You Need to Know About Cash Assistance & SNAP - The Legal Aid Society
How many Adult Protective Services cases are eligible for services?
6,194 cases
How many Adult Protective Services cases are eligible for services?
6,194 cases
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 5,413 cases |
| FY23 | 5,556 cases |
| FY24 | 5,567 cases |
| FY25 | 5,750 cases |
| FY26 (YTD) | 6,194 cases |
6,194 cases in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
Mayor John Lindsay created HRA on August 15, 1966, merging the Department of Welfare with the Manpower and Career Development Agency, the Community Development Agency, the Youth Services Agency, and the Addiction Services Agency into a single administration. The goal was to unify the City's fragmented social-services bureaucracy. Two more specialized agencies were later split out of HRA — the Department of Homeless Services in 1993 and the Administration for Children's Services in 1996 — leaving HRA responsible for cash assistance, disability support, and services for vulnerable adults and families.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
What percent of eligible families seeking shelter at Prevention Assistance and Temporary Housing who entered HRA's domestic violence shelters?
19.6% — decreasing overall, though rebounding as HRA added shelter capacity back
What percent of eligible families seeking shelter at Prevention Assistance and Temporary Housing who entered HRA's domestic violence shelters?
19.6% — decreasing overall, though rebounding as HRA added shelter capacity back
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 39% |
| FY23 | 23% |
| FY24 | 14.1% |
| FY25 | 22.2% |
| FY26 (YTD) | 19.6% |
HRA attributes the decline from 39% (Fiscal 2022) to 14% (Fiscal 2024) to a combination of lost emergency domestic-violence shelter bed capacity from Fiscal 2021-2022 that had not been replaced, and limited turnover as some families remained in shelter beyond the state's 180-day stay limit. The rebound to 22% in Fiscal 2025 followed HRA's efforts to add shelter capacity, though the agency has not published a detailed explanation for that specific year's increase.
Researched July 16, 2026 — Human Resources Administration, Fiscal 2023 Mayor's Management Report, Human Resources Administration, Fiscal 2024 Mayor's Management Report, Human Resources Administration, Fiscal 2025 Mayor's Management Report
Why this is tracked
HRA was created in 1966 to consolidate New York's welfare and social-services offices into one administration. As homelessness grew into a distinct citywide crisis, the City spun off the Department of Homeless Services as a separate agency in 1993 to focus specifically on shelter operations, but HRA retained programs aimed at preventing homelessness before it happens — rental assistance, eviction prevention, and other supports for families at risk of losing housing.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
How much is the medicaid recoveries and cost avoidance for fraud waste and abuse?
$244,160,000
How much is the medicaid recoveries and cost avoidance for fraud waste and abuse?
$244,160,000
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | $252,110,000 |
| FY23 | $293,800,000 |
| FY24 | $226,440,000 |
| FY25 | $244,160,000 |
| FY26 (YTD) | Not available |
$244,160,000 in FY25 — has no numeric target set by the City, and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
HRA was created in 1966 as a 'super-agency' consolidating the city's welfare and social-service functions, and has grown into the largest local social services agency in the United States, with more than 14,000 employees and an operating budget of roughly $9.6 billion serving over 3 million New Yorkers annually through more than a dozen major public assistance programs. This service area covers the administrative backbone needed to run an operation of that scale, rather than a direct service delivered to the public.
History of Welfare & HRA - HRA, New York City Human Resources Administration - Wikipedia
On average, what is the weekly billable hours for personal care services?
58.3 hrs
On average, what is the weekly billable hours for personal care services?
58.3 hrs
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 59.4 hrs |
| FY23 | 60 hrs |
| FY24 | 57.7 hrs |
| FY25 | 57.2 hrs |
| FY26 (YTD) | 58.3 hrs |
58.3 hrs in FY26 — has no numeric target set by the City, and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
Mayor John Lindsay created HRA on August 15, 1966, merging the Department of Welfare with the Manpower and Career Development Agency, the Community Development Agency, the Youth Services Agency, and the Addiction Services Agency into a single administration. The goal was to unify the City's fragmented social-services bureaucracy. Two more specialized agencies were later split out of HRA — the Department of Homeless Services in 1993 and the Administration for Children's Services in 1996 — leaving HRA responsible for cash assistance, disability support, and services for vulnerable adults and families.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
What percent of family cases engaged in training or education in accordance with New York City guidelines?
Not available
What percent of family cases engaged in training or education in accordance with New York City guidelines?
Not available
has no recent data reported.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
How much clients whom HRA helped obtain employment is there?
24,200 clients — increasing since HRA resumed state-mandated employment engagement requirements
How much clients whom HRA helped obtain employment is there?
24,200 clients — increasing since HRA resumed state-mandated employment engagement requirements
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 9,200 clients |
| FY23 | 9,200 clients |
| FY24 | 8,100 clients |
| FY25 | 21,900 clients |
| FY26 (YTD) | 24,200 clients |
| FY26 (projected) | ~32,267 clients |
This indicator tracks how many Cash Assistance clients HRA helped place into jobs, which fell during the pandemic era when New York State waived mandatory work-engagement requirements for CA recipients. Fiscal 2024's dip to about 8,100 reflected a pause in voluntary employment referrals as HRA prepared to resume state-mandated activities; the subsequent jump to nearly 22,000 in Fiscal 2025 came as HRA resumed federal- and state-mandated employment engagement requirements earlier in that fiscal year.
Researched July 16, 2026 — Human Resources Administration, Fiscal 2024 Mayor's Management Report, Human Resources Administration, Fiscal 2025 Mayor's Management Report
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
How many Cash Assistance — Unduplicated number of persons (12-month) are there?
855,600 persons
How many Cash Assistance — Unduplicated number of persons (12-month) are there?
855,600 persons
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 585,500 persons |
| FY23 | 660,800 persons |
| FY24 | 787,400 persons |
| FY25 | 855,600 persons |
| FY26 (YTD) | Not available |
855,600 persons in FY25 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
HRA was created on August 15, 1966, by Mayor John Lindsay, merging the Department of Welfare with several other city human-services agencies into a single 'super-agency.' Today HRA administers Supplemental Nutrition Assistance Program (SNAP) benefits and cash assistance, which research on these programs nationally links to improvements in food security, health, and stabilization for households during economic downturns. Rent burden and food insecurity are closely linked forms of hardship, which is part of why HRA administers both cash and food assistance alongside rental assistance programs.
History of Welfare & HRA - HRA, What You Need to Know About Cash Assistance & SNAP - The Legal Aid Society
What percent of clients successfully diverted at Prevention Assistance and Temporary Housing from entering a homeless shelter?
9%
What percent of clients successfully diverted at Prevention Assistance and Temporary Housing from entering a homeless shelter?
9%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 8.1% |
| FY23 | 7.6% |
| FY24 | 8.3% |
| FY25 | 8.6% |
| FY26 (YTD) | 9% |
9% in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
HRA was created in 1966 to consolidate New York's welfare and social-services offices into one administration. As homelessness grew into a distinct citywide crisis, the City spun off the Department of Homeless Services as a separate agency in 1993 to focus specifically on shelter operations, but HRA retained programs aimed at preventing homelessness before it happens — rental assistance, eviction prevention, and other supports for families at risk of losing housing.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
What percent of support cases with active orders receiving current payments?
66.4%
What percent of support cases with active orders receiving current payments?
66.4%
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 62% |
| FY23 | 67.3% |
| FY24 | 67.7% |
| FY25 | 67% |
| FY26 (YTD) | 66.4% |
66.4% in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association
How much Fair Fares NYC — Total enrollment is there?
379,910 people enrolled
How much Fair Fares NYC — Total enrollment is there?
379,910 people enrolled
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 271,892 people enrolled |
| FY23 | 294,505 people enrolled |
| FY24 | 339,748 people enrolled |
| FY25 | 378,527 people enrolled |
| FY26 (YTD) | 379,910 people enrolled |
379,910 people enrolled in FY26 — has no numeric target set by the City, and it has trended toward improvement over the past 3 years of reported data.
Why this is tracked
The federal Personal Responsibility and Work Opportunity Act of 1996 replaced Aid to Families with Dependent Children with Temporary Assistance for Needy Families, adding a five-year lifetime limit on benefits and work-participation requirements for adult recipients. New York City's HRA had already begun tightening work requirements for Home Relief recipients in 1995 under the Giuliani administration, ahead of the federal law, prioritizing assignment to the Work Experience Program. HRA's current career and employment services, including job readiness training, resume help, and job placement, exist largely to help cash-assistance recipients satisfy these federally mandated work requirements while working toward self-sufficiency.
Career Services - HRA, TANF at 20: The 1996 "Welfare Reform" and its Impact, Part 1 - Empire Justice Center, Welfare Reform in New York City: The Measure of Success - New York City Bar Association