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Average days to initiate home attendant and housekeeper services for all cases
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities. — Ensure that all eligible vulnerable and/or frail children and adults and children and adults with disabilities receive services to resolve immediate risk and provide ongoing assistance to enhance their safety and independence.
HRA attributes the multi-year rise in wait times for home attendant and housekeeper services (29 days in Fiscal 2022 to 45 days in Fiscal 2025) to a persistent, ongoing shortage of certified home health aides at the state-licensed agencies that employ them — the same explanation the agency has given in each of its last three annual reports.
Researched July 16, 2026 — Human Resources Administration, Fiscal 2025 Mayor's Management Report, Human Resources Administration, Fiscal 2024 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 29.3 days | 30 days |
| FY23 | 33.3 days | 30 days |
| FY24 | 34.3 days | 30 days |
| FY25 | 45 days | Not available |
| FY26 (YTD) | 42.4 days | Not available |
Why this is tracked
Mayor John Lindsay created HRA on August 15, 1966, merging the Department of Welfare with the Manpower and Career Development Agency, the Community Development Agency, the Youth Services Agency, and the Addiction Services Agency into a single administration. The goal was to unify the City's fragmented social-services bureaucracy. Two more specialized agencies were later split out of HRA — the Department of Homeless Services in 1993 and the Administration for Children's Services in 1996 — leaving HRA responsible for cash assistance, disability support, and services for vulnerable adults and families.
History of Welfare & HRA — nyc.gov, New York City Human Resources Administration — Wikipedia
Source: HRA Home Care Services Program — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: At the end of the reporting period, the average number of days from the date of application to the commencement of service for all new Home Attendant and Housekeeping cases during the reporting month. All cases with service start dates during the reporting month are included in this measure and include applicants who are currently enrolled in Medicaid and those who have applied for but not begun to receive Medicaid.