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New service catalog submissions to support outside agencies
Deliver City IT services including hardware, software, and technical support — Ensure all application development and IT infrastructure projects are delivered on time.
New service catalog submissions nearly doubled from FY22 to FY23 (29,646 to 57,077), which OTI attributed to a 93 percent jump in agency requests for items like desk phones, mobile devices, multi-factor authentication and software licenses as the newly consolidated agency took on more IT support work. The FY26 figure in this dataset is a partial-year, year-to-date total rather than a full fiscal year, which is why it looks lower than FY25.
Researched July 16, 2026 — OTI, Fiscal 2023 Mayor's Management Report, OTI, Preliminary Fiscal 2026 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 29,646 agencies |
| FY23 | 57,077 agencies |
| FY24 | 64,677 agencies |
| FY25 | 62,222 agencies |
| FY26 (YTD) | 53,457 agencies |
| FY26 (projected) | ~71,276 agencies |
Why this is tracked
OTI (formerly DoITT) provides the shared technology backbone that City agencies rely on to do their jobs, including hardware, software, networks, and technical support. The department is probably best known publicly for running 311, the City's non-emergency citizen hotline established in 2003, which depends on the same kind of IT infrastructure and support that OTI maintains citywide.
Wikipedia - New York City Office of Technology and Innovation
Source: Customer Service — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: Number of approved requests for infrastructure provision, application devleopment or other IT services