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Median days to close investigations – worker protection law
Protect and advocate for workers. — Investigate worker complaints in a timely manner to ensure their rights under NYC’s worker protection laws are upheld
The rise to 194 days in fiscal 2023 coincided with DCWP's settlement of a large, complex case against Chipotle covering roughly 100 store locations and over 9,200 employees, the kind of multi-site investigation that takes longer to close. Median closure time then fell in fiscal 2024 and 2025 as a growing share of investigations involved simpler, faster-resolving app-based delivery-worker pay cases.
Researched July 15, 2026 — DCWP, Fiscal 2024 Mayor's Management Report, DCWP, Fiscal 2025 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 143 days |
| FY23 | 194 days |
| FY24 | 113 days |
| FY25 | 104 days |
| FY26 (YTD) | Not available |
Why this is tracked
New York City became the seventh, and largest, jurisdiction in the country to guarantee paid sick leave when the City Council overrode a mayoral veto to pass the Earned Sick Time Act in 2013, later expanded in 2014 to cover roughly 500,000 more employees. In 2016, the agency's mandate grew further with the creation of the Office of Labor Policy & Standards, its central resource and advocate for workers. That expanded worker-focused role led the agency to rename itself from the Department of Consumer Affairs to the Department of Consumer and Worker Protection in 2019.
NYC's Protected Time Off Law - DCWP, NYC Department of Consumer Affairs Changes Name and Expands Mission
Source: Office of Labor Policy and Standards — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported pmmr/mmr.
Definition: The median number of calendar days it takes to close an investigation into compliance with NYC worker protection laws. Time is measured from the date the investigation is opened to the date it is closed.