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Participants who reported satisfaction with conflict resolution services
Provide conflict resolution services and restorative practices to City agencies and the public through OATH's Center for Creative Conflict Resolution. — Administer mediations, trainings and restorative group sessions to restore interpersonal relationships between City employees who experience conflict at work and to support City residents and businesses who experience conflict with their neighbors or landlords.
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | Not available |
| FY23 | 97% |
| FY24 | 95% |
| FY25 | 96% |
| FY26 (YTD) | 98% |
98% in FY26 — has no numeric target set by the City, and it has trended in the wrong direction over the past 2 years of reported data.
Why this is tracked
The Center for Creative Conflict Resolution traces back to OATH's Center for Mediation Services, which began handling workplace mediation in 2003. Mayor de Blasio formally elevated it into the City's central dispute-resolution resource in 2021 through Executive Order 63, which also directed every city agency to designate a coordinator and incorporate restorative-justice principles into their own workplaces. The Center now serves city government, its employees and unions, and the public.
OATH - Conflict Resolution, Harlem World Magazine - Mayor de Blasio Signed Executive Order Establishing The Center for Creative Conflict Resolution
Source: Center for Creative Conflict Resolution Quarterly Report — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported quarterly.
Definition: Of all surveyed participants, the percentage who reported being "satisfied" with the service or program they participated in with the Center.