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Collaborative Case Management housing vouchers utilization rate (%)
Provide supportive services to Veterans and their families. — Mitigate and prevent homelessness for Veterans
This utilization rate is a ratio of two small, volatile numbers — vouchers available and vouchers used — so it swings widely. The 100%-to-8% collapse from FY22 to FY23 reflects application-processing delays DVS reported that year, while the recent slide toward 21% in FY26 is mostly supply-side: DVS says a much larger allocation of vouchers arrived that year than the agency's caseload could immediately use.
Researched July 16, 2026 — DVS, Fiscal 2024 Mayor's Management Report, DVS, Preliminary Fiscal 2026 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 100% | 15% |
| FY23 | 8% | 15% |
| FY24 | 78% | 25% |
| FY25 | 73% | 35% |
| FY26 (YTD) | 21% | 35% |
| FY26 (projected) | ~28% |
Why this is tracked
DVS was formed in 2016 by combining the city's former Office of Veterans' Affairs with veteran-housing staff from the Department of Homeless Services, following advocacy from veteran nonprofits who wanted a single city agency dedicated to their community. Beyond referrals, DVS directly runs care coordination, social-enrichment, and wellness services for veterans and their caregivers, survivors, and families. Its stated mission is to connect, mobilize, and empower NYC's veteran community to help members lead purpose-driven lives after service.
Mission - NYC Department of Veterans' Services, Social Enrichment - NYC Department of Veterans' Services, History and structure of DVS - NYC Council Committee on Veterans
Source: Housing and Support Services (HSS) — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The percentage rate of the Collaborative Case Management (CCM) vouchers used that resulted in a successful connection for veterans to attain permanent housing placement, case management and supportive services who were inelgible for VA healthcare and benefits.