All topics / Building Human Potential / Department of Veterans' Services
Online site visits
Assist Veterans and their families with accessing eligible resources. — Inform Veterans and their families about services, benefits, and resources available to them
Site visits grew nearly six-fold from FY22 to FY25 as DVS steadily expanded its marketing — adding direct mail, targeted text messaging, and paid social media and newspaper ads on top of its existing outreach — according to the agency's own year-by-year reporting.
Researched July 16, 2026 — DVS, Fiscal 2023 Mayor's Management Report, DVS, Fiscal 2024 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above. The dashed marker projects a full-year estimate at the current year-to-date pace.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 28,592 visits | Not available |
| FY23 | 125,457 visits | Not available |
| FY24 | 161,931 visits | 150,000 visits |
| FY25 | 165,808 visits | 160,000 visits |
| FY26 (YTD) | 128,799 visits | 160,000 visits |
| FY26 (projected) | ~171,732 visits |
Why this is tracked
New York City's Department of Veterans' Services was established under Local Law 113 of 2015 and launched on April 8, 2016, after years of advocacy from veteran service organizations who wanted a dedicated city agency to coordinate resources rather than relying on scattered nonprofit and city efforts. It became the first standalone municipal agency in the country focused exclusively on veterans, combining staff from the mayor's former Office of Veterans' Affairs with veteran-housing staff transferred from the Department of Homeless Services. Its VetConnectNYC platform lets veterans, service members, and their families submit a single request that DVS care coordinators route within days to the right provider among a network of more than 80 public, private, and nonprofit organizations covering housing, healthcare, education, and employment.
History and structure of DVS - NYC Council Committee on Veterans, VetConnectNYC Officially Launched - Syracuse University Institute for Veterans and Military Families, VetConnectNYC - NYC Jobs
Source: Communications/DVS Website — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The number of online website visits, including requests for information or services, in thousands, made via NYC DVS Online via the City’s website (www.nyc.gov/veterans).