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Average age of complaint caseload (days)
Enforce the NYC Human Rights Law. — Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.
The average age of CCHR's open complaint caseload has grown every year, reaching 614 days in Fiscal 2025 — in 2024 the commission took an average of 593 days to close a case, the longest in five years, and housing discrimination cases alone averaged 883 days to reach a determination. State Comptroller Thomas DiNapoli's office found housing discrimination complaints in particular languishing for years. The commission's law-enforcement staff has shrunk roughly 70% since 2017, and its overall headcount fell from 128 in 2020 to 105 in 2024, even as inquiry volume has grown.
Researched July 17, 2026 — Documented NY, "Complaints Pile Up at NYC Human Rights Commission", NYS Comptroller, "DiNapoli: Housing Discrimination Complaints Languish at NYC Commission on Human Rights"
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual |
|---|---|
| FY22 | 503 days |
| FY23 | 514 days |
| FY24 | 593 days |
| FY25 | 614 days |
| FY26 (YTD) | Not available |
Why this is tracked
New York City's civil-rights apparatus began with Mayor La Guardia's Mayor's Committee on Unity in the 1930s and 40s, a body formed amid racial unrest that had no enforcement authority. It became the Commission on Intergroup Relations in the mid-1950s and the Commission on Human Rights in 1962. The 1965 NYC Human Rights Law gave the Commission actual prosecutorial authority over discrimination in private housing, employment, public accommodations, and equal pay. Today the law is regarded as one of the most comprehensive civil rights laws in the nation, covering categories including race, gender identity, sexual orientation, disability, and immigration status, and CCHR's enforcement arm is what makes those protections actionable rather than aspirational.
Commission's History - NYC Commission on Human Rights, New York City Human Rights Law - Wikipedia
Source: Law Enforcement Bureau — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The average time open complaints have been in progress measured from the date the complaint was filed through to the close of the reporting period.