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Median days to close mediations
Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations — Respond to consumer complaints and mediate with businesses to achieve fair and timely outcomes.
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 31 days | 28 days |
| FY23 | 27 days | 28 days |
| FY24 | 35 days | 28 days |
| FY25 | 29 days | 28 days |
| FY26 (YTD) | 35 days | 28 days |
35 days in FY26 — missed the City's own target for this indicator (7 days above the 28 days target), and it has trended in the wrong direction over the past 3 years of reported data.
Why this is tracked
The Department of Consumer Affairs, DCWP's predecessor, was created on April 29, 1969 when the City Council passed the landmark Consumer Protection Law, merging the Department of Markets (including Weights and Measures) with the Department of Licensing into one unified agency. It was the country's first municipal consumer protection agency. Today DCWP continues that mandate by licensing businesses, inspecting scales and pricing practices, and enforcing rules like the ban on price gouging during emergencies, which can carry penalties up to $25,000 per violation.
The Country's First Municipal Consumer Protection Agency Celebrates Its 50th Anniversary, New York City Department of Consumer and Worker Protection - Wikipedia
Source: General Counsel Division — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The median number of calendar days measured from the time the case is referred to mediation to the time the mediation case is closed. Mediations can be resolved or closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.