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Average mediation case completion time (days)
Investigate, prosecute and resolve claims of police misconduct. — Increase the use of mediation to resolve complaints.
The fiscal 2022 figure of 434 days was inflated by a COVID-19-era backlog: CCRB mediators were only able to resume in-person mediations in the second half of fiscal 2022, so many pandemic-delayed cases closed that year with unusually long completion times. Once mediation activity normalized, average completion time dropped 79% to 93 days in fiscal 2023 and has stayed in that range since.
Researched July 15, 2026 — CCRB, Fiscal 2023 Mayor's Management Report
* Year to date — this fiscal year isn't complete, so it's not compared against prior years in the target/trend status above.
View as table
| Fiscal year | Actual | Target |
|---|---|---|
| FY22 | 434 days | 120 days |
| FY23 | 93 days | 120 days |
| FY24 | 76 days | 120 days |
| FY25 | 85 days | 120 days |
| FY26 (YTD) | 68 days | 120 days |
Why this is tracked
Earlier review boards were staffed partly or entirely by police officers, undermining public trust that misconduct complaints would be handled impartially. In 1993, Mayor David Dinkins and the City Council created the modern, fully civilian CCRB via City Charter amendment, giving it subpoena power, in part to obtain video evidence from media outlets, and authority to recommend discipline in substantiated cases. The reform faced intense resistance, including a September 1992 protest at City Hall where thousands of off-duty officers blocked the Brooklyn Bridge. The board was underfunded in its early years, with adequate funding not arriving until 1997 under Mayor Giuliani.
History - NYC Civilian Complaint Review Board, New York City Civilian Complaint Review Board - Wikipedia
Source: Mediation Unit, Complaint Tracking System — via NYC Open Data: Mayor's Management Report, Agency Performance Indicators
Coverage shown: FY22–FY26, reported monthly.
Definition: The average number of days required for completion of cases referred to mediation, as measured from the date a complaint is received by CCRB to the date a complaint is successfully mediated.